0800 Freephone Telephone Numbers
0800 Freephone Numbers allow calls to be
diverted to your Landline or Mobile anywhere in the UK or around
the world. The caller pays nothing for the call when calling
from a UK Landline, and all the costs to divert the call are
borne by the subscriber. 0800 numbers are used when a company
wants to encourage customers to call. It has been estimated that
the addition of an 0800 number to an advertisement or a website
can increase calls by up to 185%.... To find out more
Click
Here or scroll down to choose an 0800 number.
We offer 5 types of 0800 Number:
- Basic 0800
Freephone Numbers with a standard diversion cost from
just 1.5ppm
- Enhanced 0800 Numbers
with a competitive diversion cost, many built in features,
and a pay as you use billing plan.
- 0800 Switchboard
with fully functional state of the art built in features to
allow you to divert your calls based on customer options
- 0800 Divert to Mobiles - With
Diversion costs from 5.69ppm
- International
Toll Free - Access overseas markets with a country
specific 0800 number - 55 countries available.
More
Information about 0800 Freephone Numbers.
Marketing Numbers are a range of telephone
numbers available to businesses of all sizes. These numbers
provide many benefits to companies including the perception of a
larger presence within the UK, enhancing existing customer
relationships, increasing new business and also providing
revenue.
One of the most widely recognised marketing numbers is the
0800 FREEPHONE
Telephone Number:
Freephone,
local and national rate numbers are generally used to support
marketing activities, promotional campaigns and customer loyalty
programmes, as well as for customer service call centres.
How to get connected
Marketing numbers can be quickly and easily set up without the
need for installing equipment. All that?s needed from you is a
telephone number where all the calls will be routed to (e.g.
head office, telesales office, customer services centre etc).
What is a Freephone number?
- A Freephone number is also referred to as "toll free" and are
telephone services where the entire cost of the call is paid for
by the called-party, so that the call is free to the caller.
Why use a Freephone number?
- Companies use
Freephone numbers as part of wider marketing
campaigns, to attract new customers or 'careline' for existing
customers who require information or have a problem or
complaint.
First Contact - Research has
shown that consumers are more likely to respond to an
advertisement if it contains a
Freephone
number - and that initial contact is widely regarded as the most
important step in making a sale.
Customer Care - If a
customer wants to make a complaint and can do so via a
Freephone
number, they are likely to feel that someone wants to listen -
that the organisation is in fact encouraging them to air their
views. That alone is likely to reduce their antagonism towards
the company. It is a fact that a customer who has made a
complaint and had it satisfactorily dealt with is likely to be
more loyal than someone who has never complained.
Virtual size -
Freephone
numbers, like other marketing numbers, have the advantage of not
being geographically specific, unlike ordinary UK 01 or 02
telephone numbers. This means that even a very small company can
give the impression of being a national organisation, enabling
it to compete with businesses much larger than itself.
"Customers are already voting with their dialling fingers: 61%
of UK consumers are more likely to call a company with a
Freephone
number than a comparable competitor that does not have one. In
today's increasingly competitive business environment, that's a
statistic that no one can afford to ignore."
"89% of people become frustrated when they call a company and
are held in a queue while the call is costing them money"
"73% of people have actually hung up a call to a company rather
than run up a peak rate phone bill"
"50% of UK press advertisements offer a normal telephone number
for customers to respond, compared to around a third with a
Freephone
number" Direct Marketing Association Census
The Business Case for using a Freephone
number
Correctly used a
Freephone number makes compelling business
sense, it is however essential to consider it as part of your
entire business strategy in order to maximise their
effectiveness.
Increasing new business
As the results of a survey carried out by Redstone Telecom
demonstrate, a 0800
Freephone number represents a strong incentive
for customers to contact you over your competitors. It has been
estimated that the addition of a
0800 Freephone
number to an advertisement can improve response by up to 185%.
This means it can help to improve the efficiency and
effectiveness of all your other marketing activities. Sign Up
Here
Retaining Customers
A 0800 Freephone number encourages existing customers to keep in
contact and demonstrates that your business is focused on their
needs. This helps build strong, lasting relationships.
Capturing Customer Information
The more calls you receive, the more information you can glean
about your existing customers and your prospects, and the more
feedback you can receive about all your business activities.
0800 Freephone
numbers can be used to help build an invaluable database of your
marketplace that will help you identify new opportunities and
pave the way for new sales to old customers. Sign Up Here
How to effectively use your 0800
Freephone number
If you acquire a new
0800 Freephone number, you must tell
people about it. Consider launching it to your target audience
via an advertising or direct mail campaign. Factor it into the
cost for all these types of marketing activities - it will
increase their overall effectiveness.
Consider a letter to all your existing customers advising them
of the new number and inviting them to contact you to receive
information about new products, or if they have any questions
about their accounts.
You can use a 0800
Freephone number to mount a particular marketing
campaign or launch a new service. Creative use of
0800 Freephone
numbers can generate widespread interest and good PR for your
company or your product. Consider, for example a competition
with a 0800
Freephone response line advertised in your local
press.
An example of a company that used a
0800 Freephone
number as part of an innovative campaign is Boots the Chemists.
The Boots Pollen Line gave hayfever sufferers a
0800 Freephone
number to get daily information about the pollen count. During
the 12 week campaign, 106,792 calls were received. The campaign
received coverage in the national media and Boot's profile as a
supplier of hayfever remedies was raised amongst its target
customer base. Furthermore the company was able to collate
accurate customer information for future marketing campaigns.
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