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Sign up Here for all POP FAX packages

Sign up Here for all POP FAX packages

Pop Fax the Global Provider of Internet Fax

Pop Fax supported languages

Arabic Fran?is Slovenčina Če?tina Italiano Suomi Deutsch Norsk Svenska English Polski Русский Espa?l Portugu? ไทย Eesti Keel Rom?ă 漢語

Send fax all over the world with Pop Fax

Receive fax with your local personal number, area codes available in:

Belgique / Belgi? France Portugal Česk?Republika Ireland (Eire) Romania Denmark Italia Schweitz/Suisse/Svizzera Deutschland Moldova Slovensko Republic Espa? Norge Sweden Finland Polska United Kingdom

Multi-lingual customer care support:

Deutsch Fran?is Русский English Italiano Espa?l Rom?ă

Pay from anywhere with:

Pay via a high street bank in:

EUR France EUR Espa? SEK Sweden GBP United Kingdom RON Romania DKK Denmark EUR Italia SKK Slovensko Republic EUR Finland EUR Deutschland CZK Česk?Republika NOK Norge PLN Polska MDL Moldova

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Frequently Asked Questions

1. How to receive and send faxes
2. Subscribing to services
3. Account management
4. International dialing rules
5. File formats supported by our sending engine
6. Fax mailing

1. How to receive and send faxes
Where and when can I send and receive faxes with Pop Fax?

You can receive and send faxes at any time, our service is valid 24/7.

You can send your faxes from any country in the world you just need to access your Pop Fax account via an Internet connection.

Pop Fax service does not require any Software installation it works, during subscription, with all operating systems.

What is my Fax number?

We provide you with a local number for receiving your faxes. There is no difference between the fax number provided by Pop Fax and the classical fax machine number.

This number is personal, you can hold it indefinitely by extending your subscription period.
What shall I do if I already have a fax number?

If you already have a fax number you can transfer it to your Pop Fax number. You will keep receiving your faxes that you will then manage via your Pop Fax account or via your mail archives.

Pop Fax does not offer this transfer service, this feature has to be requested of your existing telephony company.

How do I receive and see my faxes?

As soon as you receive a new fax, it is available in your ?Popfax box? online. You can see, print, download, forward it to an e-mail account or archive it in a folder on your account (if you have subscribed to the extended storage option).

If you configure e-mail forwarding option in your parameters, we send you a copy of any new received fax in attachment to the mail alert. You can still see this fax at any time on Pop Fax.

How am I informed when a new fax arrives?

We send you an e-mail alert as soon as a new fax arrives.

If you activate the corresponding option in your parameters, you can receive an SMS alert. The cost of sending the SMS is deducted from your prepaid account.

Can I receive faxes from abroad?

Yes, the numbers provided by Pop Fax have no usage restrictions. See International dialling rules when dialling from abroad.

How do I send a new fax?

You can send a fax from your online Pop Fax account very easily. You simply have to indicate the fax number destination and select from your computer the document you want to be send. Before sending the fax check the object, the content and the layout of your document and send.
How do I know my fax has been properly received?

After sending your fax you receive a report informing you if your transmission was successful or, in case of problem, the type of transmission error.

You can see the status and the copy of your transmissions at any time in the ?Outbox? of your Pop Fax account.

A transmission journal is available for review under the heading ?History? of your account.

Can I send faxes abroad?

Yes.

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2. Subscribing to services
How do I access Pop Fax services ?

To use Pop Fax services you subscribe for a duration in time.

During the subscription you can send and receive faxes. Reception is free and unlimited, to send the faxes you must have a prepaid account.

Can I receive faxes right away after my payment?

Yes. Immediately after subscription is complete you can access your personal parameters and recover your fax number which will be authorised to accept your faxes.

What are the possible means of payment ?

You can pay online by credit card, the payment solution is secured. Information concerning your credit card is sent directly to our financial partner, we do not see it at any time. Other means of payments that can be used at Pop Fax are Bank Transfer and Paypal.

You can buy the services via our distribution network, in this case you will receive a Popcode, which will enable you to credit your Pop Fax account with the services you've bought.

How do I use my ?Popcode??

With a Popcode you can subscribe to a new account or, if you are already a Pop Fax customer, extend your services.

If you do not have an account yet, click on ?Enter Popcode? on home page and subscribe to the service by inserting your Popcode. Your account will automatically be provisioned with the services associated to your code.

If you already have an account, click on the link to extend your services on your ?Account management? page. Once you are on the ?Services Extension? page, type in your Popcode.

How do I use my ?Promocode??

Your promotional code gives you discounts on the Pop Fax services you purchase online.

If you already have a promotional code or "Promocode", enter the subscription page, choose the elements of your order, insert your code in the corresponding cell and send the order.

If you already have an account, click on the link to extend your services on your ?Account management? page. Once you are on the ?Services Extension? page, select your services and type in your ?Promcode? in the corresponding box.

What is the storage option?

All sent or received documents are stored on our servers for 30 days. At any time you can delete them. We provide 20Mb of storage per customer. When this limit is reached we delete automatically the faxes in their order of arrival (oldest first).

If you wish to keep them, you can purchase 1GB indefinite storage (subject to active subscription). This option enables fax folders creation and archiving in Reception box.

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3. Account management
How can I manage my account?

Once you accessed your account with your le-mail login and password, select the heading ?Account management?, this allows you to see the status of your account.

May I have multiple fax numbers?

Yes. Nevertheless you should open multiple accounts with different login email addresses

May I receive my faxes on multiple email addresses?

No, our service automatically forwards your received fax to an unique email address. However, you can transfer all received faxes to any address using your online inbox.

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4. International dialing rules
How can I receive fax copies from foreign countries?

To send you a fax the sender has to dial the outgoing international code of his country (most of the time the code is 00). Then your fax number with the incoming country code of your fax number

- If your fax number is in UK , to dial your number from abroad we have to remove part of the local code £0? and add the country code £44? (e.g. the number 020 12345678 become 00 44 20 12345678);
- If your fax number is in France , to dial your number from abroad we have to remove part of the local code £0? and add the country code £33? (e.g. the number 01 87654321 become 00 33 1 87654321);
- If your fax number is in Spain , to dial your number from abroad we have to add £34? (e.g. the number 91 123456 become 00 34 91 123456);
- If your fax number is in Germany , to dial your number from abroad we have to remove part of the local code £0? and add the country code £49? (e.g. the number (0) 87654321 become 00 49 87654321);
- If your fax number is in Italy , to dial your number from abroad we have to add £39? (e.g. the number 06 123456 become 00 39 06 123456);
How can I send fax to international destinations?

To send fax abroad we should apply the International dialling rules.

If you send fax to UK , to dial by the local number, indicate ?+?, add UK country code £44?, then the local number without £0?. (e.g. the number 020 12345678 become +44 20 12345678).

If you send a fax in France , to dial your number, use the sign ?+?, add the country code £33?, then the local number without £0?. (e.g. number 01 12345678 becomes +33 1 12345678).

If you send a fax in Spain , to dial your number, use the sign ?+?, add the country code £34?, then the local number (e.g. number 91 123456 becomes + 34 91 123456).

If you send a fax in Germany , to dial your number, use the sign ?+?, add the country code £49?, then the local number without £0?. (e.g. number (0) 87654321 becomes + 49 87654321).

If you send a fax in Italy , to dial your number, use the sign ?+?, add the country code £39?, then the local number (e.g. number 06 123456 becomes + 39 06 123456).

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5. File formats supported by our sending engine
File formats supported by the Popfax sending engine are:

• Document Type Extensions

• Microsoft Word DOC

• Microsoft Excel XLS

• Microsoft PowerPoint PPT

• OpenDocument Text ODT

• OpenDocument Spreadsheet ODS

• OpenOffice Writer SXW

• OpenDocument Presentation ODP

• Adobe Portable Document Format PDF

• Adobe Postscript PS

• Windows Bitmap BMP

• Compuserve Graphics Interchange Format GIF

• JPEG Joint Photography Experts Group JPG, JPEG

• Tagged Image File Format (TIFF) TIF, TIFF

• Encapsulated Postscript EPS

• Rich Text Format RTF

• Plain Text TXT

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6. Fax mailing
I wish to send several thousand faxes every month

Companies organising important fax mailings (more than 10000 fax per month) can sign a specific contract and benefit from a customized technical and commercial interface. Please contact us , giving your volumes and contact details. A sales engineer will call you back.

I wish to send a fax to several recipients

The "mail to fax" option enables sending of a file by fax to several recipients (from 1 to 500). To benefit from this option (at extra charge) you need to subscribe for at least 3 months or to have at least 32 days left on your current subscription. "Send Only" package includes "mail to fax" option.

I wish to send 10 to 20 faxes per day.

The user interface makes fax sending one by one very easy and is user-friendly enough to easily facilitate the sending of ten or twenty or so faxes per day.

Integrate Pop Fax into your applications

You can integrate Pop Fax solution in any environment with email application and send simple or multiple fax all over the world. Download Pop Fax send fax specification.

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