Live Answering and Remote Receptionist Service
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Providing Live Answering Services
to Businesses in the UK and across the World.
Callsure Business Telephone & Fax Numbers
now supplies the perfect aide for growing businesses,
start-ups, and the self employed. Release yourself from your answering machine,
and never miss another important call. Our live answering service uses real
people to take your calls during busy periods, when you are engaged on the phone
or in a meeting. It doubles as a perfect out of hours phone service, or for
covering staff who are on holiday or otherwise absent. Messages are taken by
real people answering the phone in your Company Name. Their message is then
taken, & SMS'd & emailed to you simultaneously. All for a fixed price per
message.
Summary and Costs
The Service: Live Answering Service
Service Description: Calls are
diverted to our UK Call Centre which is manned 24 hours a day, 7
days a week, 365 days a year. The skilled receptionist will
answer the call in your Company Name and encourage the caller to
leave his name, telephone number and brief message. The message
along with the callers Name and Telephone Number will be emailed
and SMS'd to you immediately.
Service Features: Can be used with any
of our Voice Products, or on its own (using BT Divert or
similar) with your existing Telephone. Single fixed cost per
message received. You get 15 messages
FREE each month.
Service Benefits: While callers may be
reluctant to leave a message on voicemail, our highly trained
operators are experts at getting people to talk, ensuring that
sales leads are not lost when you're unavailable, while giving
callers a very good impression of your company. Callers will be
reassured that they are dealing with a solidly professional organisation, whilst you won't risk losing new business leads.
Your calls can be answered by a live person 24 hours a day, 7
days a week. Control Panel allows you to change variable details
such as the Salutation, Reason for not being able to answer the
call yourself, Time estimated to return the call. contact
details.
Service Costs:
Setup Fee: FREE
Monthly Charges: £19.95 (Includes
15 Free Messages per month)
Cost per Message: £1.25
Minimum Term: 3 months
To order our Live answer Service click here:
and fill out a simple form.
Please remember to turn off
your POP UP BLOCKERS, as our payment gateway via the HSBC uses
POP UPs to facilitate order processing. Alternatively hold down
the CTRL key as you click NEXT or CONTINUE.
More Information:
How does it work?
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After you have signed up and paid you
will receive a Telephone Number to which you can divert
calls. This number will connect directly to a live operator.
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Our service will divert calls when you
are not available to a LIVE call centre, where the call will
be answered using your chosen Salutation.
E.G. Welcome to Callsure Business Telephone Numbers
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The operator will then give your chosen
reason for you not being able to take the call personally.
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The operator will request the name,
telephone number, and short message from the caller.
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The message will be Emailed to you at
your nominated email account or SMS (mobile number).
To order our Live answer Service click here:
and fill out a simple form.
Please remember to turn off
your POP UP BLOCKERS, as our payment gateway via the HSBC uses
POP UPs to facilitate order processing. Alternatively hold down
the CTRL key as you click NEXT or CONTINUE.
What are the
benefits?
-
While callers may reluctant to leave a
message on voicemail, our highly trained operators are
experts at getting people to talk, ensuring that sales leads
are not lost when you're unavailable, while giving callers a
very good impression of your company.
Callers will be reassured that they are dealing with a
solidly professional organisation, whilst you won't risk
losing new business leads.
-
Your calls can be answered by a live
person 24 hours a day, 7 days a week.
-
You get 15 FREE
messages included in your monthly fee.
-
Each additional message costs a flat fee
of just £1-25. (Other companies charge by the minute at
approximately 59 pence per minute with no limit on how long
they keep the caller on the phone, which means less control
over your costs)
To order our Live answer Service click here:
and fill out a simple form.
Please remember to turn off
your POP UP BLOCKERS, as our payment gateway via the HSBC uses
POP UPs to facilitate order processing. Alternatively hold down
the CTRL key as you click NEXT or CONTINUE.
Frequently asked Questions
-
So what?s the main advantage of signing up for Callsure
dmAnswers?
-
Does Callsure dmAnswers complicate my sales process?
-
Isn?t Callsure dmAnswers a little expensive?
-
Can customers call my Callsure dmAnswers number directly?
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Can I use Callsure dmAnswers with BT Call Divert or my
mobile 'phone?
-
How can I make sure only sales calls go through to Callsure
dmAnswers?
-
If I get a call I don?t want to take immediately can I
divert it to Callsure dmAnswers at the touch of a button?
-
I run a small business. How can Callsure dmAnswers help me
when I?m away on holiday?
-
What control do I have over how Callsure dmAnswers?
personnel answer my calls? Can I specify ?greeting scripts??
so that they answer just how I want them to?
-
Do I have any control over the kind of details Callsure
dmAnswers? personnel collect from a caller?
-
How quickly do I get messages left with Callsure dmAnswers?
-
What other information can I customise when I set up a
Callsure dmAnswers? account?
-
How well informed are Callsure dmAnswers? operators. Can
they be briefed to give out company details or information
about the products and services we supply?
-
What else
can Callsure dmAnswers do?
To order our Live answer Service click here:
and fill out a simple form.
Please remember to turn off
your POP UP BLOCKERS, as our payment gateway via the HSBC uses
POP UPs to facilitate order processing. Alternatively hold down
the CTRL key as you click NEXT or CONTINUE.
-
So what?s the main advantage of signing up for Callsure
dmAnswers?
In a nutshell, ensuring that all your incoming calls are
answered professionally, whether you are available to take
them or not.
When callers phone a business - particularly in normal
office hours - they expect their call to be answered in
person. Diverting calls to voicemail when you're not
available to answer them yourself can give the impression
that your business is a small, unprofessional outfit,
especially if a caller is using your main business contact
number. Not only can this give a poor impression, with
first-time callers voicemail may be so off putting that they
simply hang-up, try one of your competitors instead, and
never call back.
A poor or automated answering service equals lost business,
especially on numbers displayed in competitive advertising
and used in first-contact sales. Avoid the risk of losing
business with Callsure dmAnswers!
Top
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Does Callsure dmAnswers complicate my sales process?
No one is as expert on your business as you are, and in an
ideal world you would always be available to field
enquiries. Callsure dmAnswers comes to the rescue at those
times when you are not available, and ensures that calls are
answered professionally anyway.
Instant call notification (including a short message and the
caller's details) is sent by email and/or SMS, so you can
respond to enquiries the moment you become available. Rather
than slowing down or complicating the sales process,
Callsure dmAnswers can help you to respond quickly to
enquiries, while avoiding the risk of losing new leads.
Top
-
Isn?t
Callsure dmAnswers a little expensive?
A poor or automated answering service equals lost business,
especially on numbers displayed in competitive advertising
and used for 'first-contact' sales. For this reason many
Callsure dmAnswers' subscribers prefer to budget Callsure
dmAnswers as part of their marketing costs, rather that
their operational costs.
If you have paid for a good ad with your contact number
displayed prominently, or if you just use a particular
number to field general enquiries, ask yourself whether you
can afford not to ensure that callers are answered
professionally at all times.
Avoid the risk of losing business with Callsure dmAnswers.
Top
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Can customers call my Callsure dmAnswers number directly?
No. A Callsure dmAnswers' number is the number your calls
are diverted to when you can't answer them. When you signup
for Callsure dmAnswers we allocate a dedicated Callsure
dmAnswers' number, to which you can divert calls using any
standard divert options. For operational reasons your
Callsure dmAnswers' number may be changed in the future, so
we advise you not to use it in advertising, on your
stationary, or give it out publicly in any form.
Top
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Can I use Callsure dmAnswers with BT Call Divert or my
mobile 'phone?
You can divert calls to your Callsure dmAnswers service from
any other phone number which supports a controllable divert
destination feature. This means the service can be used with
BT's Call Diversion (automatic call divert) feature, as well
as with the flexible call-forwarding features built in as
standard to UK mobile numbers.
Top
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How can I make sure only sales calls go through to Callsure
dmAnswers?
There are 2 main methods.
(1) Use a dedicated contact number in sales advertising, and
set up diverts to your Callsure dmAnswers' service to handle
times when you're not available.
(2) Combine Callsure dmAnswers with the power of
dmSwitchboard (our versatile 'virtual switchboard' product).
Simply set up a sales department with
dmSwitchboard, and
make sure that the last number tried when a caller is put
through is your Callsure dmAnswers' number.
Top
-
If I get a call I don?t want to take immediately can I
divert it to Callsure dmAnswers at the touch of a button?
If you are using dmSwitchboard, the answer is yes - as long
as you set up dmSwitchboard so that your Callsure dmAnswers'
number is the 'catch-all' divert destination.
If you are not using dmSwitchboard the answer will depend on
whether your telephone service allows you to specify the
number that unanswered calls are diverted to.
Top
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I run a small business. How can Callsure dmAnswers help me
when I?m away on holiday?
Callsure dmAnswers can help by making sure your calls are
answered professionally, even if you're sunbathing on the
opposite side of the world. Avoid giving the impression that
you've gone AWOL, that you're a small business or sole
trader, or that holidays affect your response times.
Basically, you can avoid giving customers the impression
that you are away on holiday at all.
Top
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What control do I have over how Callsure dmAnswers?
personnel answer my calls? Can I specify ?greeting scripts??
so that they answer just how I want them to?
You can, but we strongly advise you not to. Each caller is
unique, meaning that each call is best handled flexibly.
Callsure dmAnswers' operators are experts in answering calls
professionally, familiar with dealing with different
personalities, and extremely good at getting callers to
leave their contact details and a message - even when the
caller is reluctant or difficult to deal with.
Since each caller is unique, we recommend that you let our
operators answer them with flexibility, as this tends to
produce far better results than sticking to a rigid script.
Therein lies the advantage of a personal human answering
service over voicemail.
Top
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Do I have any control over the kind of details Callsure
dmAnswers? personnel collect from a caller?
No. The standard Callsure dmAnswers service is designed to
do one thing but do it very well. The operator collects the
callers name, contact number, and a short message, which are
then forwarded to you by SMS and/or email.
In the future we are planning to introduce optional upgrades
which will give you more control over precisely what
information we collect from callers.
Top
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How quickly do I get messages left with Callsure dmAnswers?
Notification of calls (including the callers name, contact
number and a short message) is sent as soon as the call is
finished, by your choice of SMS, email, or both. You receive
any messages whenever you check your email or check your
phone for new SMS text messages.
Top
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What other information can I customise when I set up a
Callsure dmAnswers? account?
None, This is a fixed cost service, and the amount of
information that can be customised must be kept to an
absolute minimum so that our operators can give a flawless
service time and again.
Callsure dmAnswers? personnel are told to give callers a
time-frame in which to expect a reply. My workload and
availability varies, so can I change this time-frame at any
time?
We recommend that you respond to messages as quickly as
possible, but give callers the expectation that someone will
get back to them in a reasonably short timeframe (like the
next day).
If you want to change the expected response time given to
callers you can do so via the Control Panel
Top
-
How well informed are Callsure dmAnswers? operators. Can
they be briefed to give out company details or information
about the products and services we supply?
Callsure dmAnswers is purely a human answering service. The
price does not include training operators to give out
company details, or talk about your products or services.
We're expert at answering calls, but you are the expert on
what you offer. Top
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What else can
Callsure dmAnswers do?
In combination with other powerful Callsure products, such
as dmSwitchboard, Callsure dmAnswers can form an important
plank in your companies impression management strategy. To
put it another way, it helps you appear as professional as
possible at all times.
Top
To order our Live answer Service click here:
and fill out a simple form.
Please remember to turn off
your POP UP BLOCKERS, as our payment gateway via the HSBC uses
POP UPs to facilitate order processing. Alternatively hold down
the CTRL key as you click NEXT or CONTINUE.
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