Moving Premises? Want to Keep your Old
Telephone or Fax Number?
 Number
Porting
- Perfect for keeping your old number when you move
premises (even outside your local area)
- Save Money - pay as little as £3 per month. (BT
charge over £100 per quarter for a simple call diversion
from one exchange to another)
- You can also save money when you move from a
dedicated fixed fax line to our FAX to EMAIL service.
- Switch Phone Providers to us (and you can keep your
old number, EVEN IF YOU ARE MOVING
ABROAD)
- Porting is available for BT, Energis, Virgin Media (Telewest/NTL/Eurobell)
and many VoIP numbers.
- You can now port all BT and Virgin Media
geographic area code telephone numbers. Non-geographic
numbers beginning with 08 (e.g 0800, 0870, 0845) supplied by
BT or Energis can also be ported. We regret that we cannot
port Virgin Media non-geographic numbers beginning with 08.
- We are also able to port numbers from some
existing VoIP providers such as Sipgate and Vonage
(providing you have their agreement to do so).
- We can now Port Skype Numbers - (We think)
Frequently Asked Questions about Porting your Phone or Fax
Number
- How
do I check if my number is portable?
-
How much does Porting my Phone Number cost?
- How long does the process
take to port my number?
-
Will there be any interruption to my Phone or Fax Service?
-
What do I need to do to start the process of moving
(porting) my phone number?
-
What happens if I have Broadband or other services on the
line/number I wish to Port?
-
Can I Port Numbers from Outside the UK or From Skype?
How do I check
if my number is portable?
Can I Keep My Existing Number(s) ?
We can port fixed line and VoIP numbers from companies we have
porting agreements with. Portable numbers should be live and
have an active service with the current provider. If you are
unsure whether the number is portable please contact the Porting
team. We can migrate from the following companies:
*BT Retail geographic and non-geographic numbers
*BT Wholesale (e.g. OneBill Telecom) geographic and
non-geographic numbers
* Virgin Media (NTL / Telewest) geographic numbers only
*Energis non-geographic only
*Magrathea Telecom Clients (a wide variety of VoIP Companies
included)
*Gamma Telecom Clients (a wide variety of VoIP Companies
included)
* New - Skype IN numbers
(Please read
News Flash March 2009)
Note it is possible to port all BT geographic area code
telephone numbers and non-geographic BT numbers beginning with
08 (e.g 0800, 0870, 0845).
Please also note, that unfortunately we are unable
to Move Numbers for TalK Talk customers, as Talk Talk do
not have porting arrangements with anyone except BT, HOWEVER YOU
MAY BE ABLE TO PORT THE NUMBERS INITIALLY TO BT, and then port
from BT to us BEFORE you move premises. You should allow up in
excess of 2 months to complete this process via TalkTalk. (We
believe that Talk Tal may have porting arrangements in place
with us by April 2010)
Online Number Lookup Facility
You can check who the operator is using the online
Magenta Dialling Code Lookup here. Simple input your
telephone number in the 'Partial Telephone Number to Lookup'
field and then click on 'Lookup Number'. The search result will
display the 'Operator'.
Porting Restrictions
The following circumstances will not
prevent the export of a number:
*Change number Interception (CNI)
* Permanent call diversion
* Subsequent ports (where a number has been previously ported
from Virgin and now billed by BT)
The following circumstances will
prevent the export of a number:
*Numbers associated with a temporary service
*Inactive numbers
*A non-BT or Virgin Media account number (unless with another
VoIP provider*)
* A non-BT or Virgin Media provided number (unless with another
VoIP provider*)
* To port a SIP number we would require a letter of
authorisation from the losing provider and also the letter of
authorisation customer.
Top
How much
does Porting my Phone Number cost?
* 1 single line request = £20
* Up to 10 single lines = £100
* PBX 10 lines or less = £100
* PBX 11 or more (or a centrex site) = £200
* Simple DDI Block of 10 = £100
* Complex DDI Block of 11+ = £200
* ISDN upto 10 lines = £100
* ISDN 11+ lines = £200
Please note that any Resubmissions/Changes are charged at £20 +
VAT. Classified as order rejected by BT due to incorrect
information, Porting date change, cancellation.
On top of the porting fee you must pay for the service that
you move your number onto:
- Remote Call
Forwarding (Call Diversion)
Remote Call Forwarding: £3 per month plus call diversion
fees
UK Unlimited Remote Call Forwarding: £8.50 per month (free
diverts to UK Landlines)
Remote Call Forwarding with Special Features: £5 Setup Plus
£7 per month plus diversion Fees
UK Unlimited Remote Call Forwarding with Special Features:
£25 setup plus £15 per month (free diverts to UK Landlines)
International Unlimited Remote Call Forwarding with Special
Features: £25 setup plus £25 per month (divert free to 35
International Landlines
- Voice over IP
Single User VoIP: £8.50 per month (free diverts to UK
Landlines) INCLUDES FREE VoIP adapter
Multi User VoIP Special Features: £5 Setup Plus £7 per month
plus outbound call charges
UK Unlimited Multi User VoIP with Special Features: £25
setup plus £15 per month (free outbound calls to UK
Landlines) INCLUDES FREE VoIP adapter or VoIP Phone
International Unlimited Multi User VoIP with Special
Features: £25 setup plus £25 per month (free outbound calls
to 35 International Landlines) INCLUDES FREE VoIP adapter or
VoIP Phone
- SIP/IAX2
Inbound Trunks - £3 per month per channel
- Fax to Email:
£10 setup plus £3 per month
All prices plus VAT.
Top
Porting
Timescales
Below are details on processing time for different types of
numbers to be ported. If there are any problems Gradwell will
contact you to advise. We cannot port on weekends.
* 1 single line request = Up to 10 working days from acceptance
* Up to 10 single lines = Up to 20 working days from acceptance
* PBX 10 lines or less = Up to 14 working days from acceptance
* PBX 11 or more (or a centrex site) = Up to 22 working days
from acceptance
* Complex DDI = Up to 27 working days from acceptance
* ISDN 10 lines or less = Up to 14 working days from acceptance
* ISDN 11 lines or more = Up to 27 working days from acceptance
For VoIP NUMBERS this takes up to 3 days to complete once
permission is granted. See Porting
Timescales for all other types
Top
Will there be any interruption to my Phone or Fax Service?
There is no loss of service in porting numbers as we give you a
date and time for the port to take place and check that it's all
working before agreeing to cease the service with your current
provider.
Top
What do I need to do to start the process of moving (porting) my
phone number?
To port a BT, Virgin Media (Telewest/ NTL/Eurobell), VoIP or
Energis number we require the following:
- Front page copy of the latest BT, Energis, Virgin Media
or VoIP provider phone bill for the number(s) to be ported.
(Please fax to 01753 208044 or email to
sales@callsure07050.co.uk ). Please also include your
initial contact details; Name, Phone Number, email address.
- Setup an account with us plus Payment for Porting -
Please call 01753 624121
- Completed Porting Form. This will be provide once we
have received your latest bill and payment.
Top
What happens if I have Broadband or other services on the
line/number I wish to Port?
NB: Any numbers with services
attached/associated to them (e.g. fax, broadband, alarm systems,
credit card machines) will be ceased when the number is ported
over to us. If this is the case you must arrange to transfer
these services to new number with BT or Virgin Media before
attempting to port
Top
Can I Port Numbers from Outside the UK or From Skype?
You may be able to Port Numbers from outside the UK, if they
are provided by National Carriers or companies like Verizon, Vox
Bone, or Magrathea, however this can be a lengthy process, and
have special pricing plans associated with them.. Please contact
our sales team on 01753 624121
We now believe we can port SkypeIN Numbers away from Skype -
see News Flash
Top
People who want to Port their numbers might also search under
terms like:
- How do I move my Telephone Number?
- Keeping my old phone number when I move
- Keeping my existing phone number
- move away from BT
- saving money on diversion costs
- Moving premises in near future- keep your old phone
number
Question - Can I move my SkypeIN (skype in) number away from
Skype?
Answer - Yes there is a possibility that you can move your
Skype In (skypein) number away from Skype.
In the UK, Skype’s phone numbers are mainly provided by a
major UK Telecoms provider, who are the recognised
Communications Provider and with whom we have porting
arrangements We are in an interesting position of having C&W and
Skype disagreeing with each other (in front of OFCOM and
ourselves) about who has the authority to permit a customer to
port their number away (i.e. from Skype to Us).
We are therefore are looking for as many Skype in customers as
possible who want to move numbers over. If you do, we will waive
the porting costs (not the ongoing service fees) – it may also
take a little while whilst we argue things out with them.
Top
Please download the porting form
(whichever format suits you best)
If you have any questions, please contact our sales team on
01753 624121
Our Contact Details are as follows:
Callsure Business Telephone Numbers
36 Duncroft
Windsor
Berkshire
SL4 4hh
Telephone: 01753 624121
Fax: 01753 208044
Email:
Website:
http://www.callsure07050.co.uk
Business Telephone Numbers
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